FAQ
Frequently Asked Questions
Our Guarantee To You!
What if my mug is lost in the mail or arrives damaged?
We will gladly refund you or ship out a replacement depending on your preference
Do you accept returns?
All our mugs are custom and made special just for you, therefore we cannot accept returns because your mug is only special to you. With that being said we will always replace or refund you due to a mistake make on our end.
Are your mugs dishwasher and microwave safe?
Yes
Shipping & Processing
How long does it take till my mug ships?
Mugs ship in 1-4 days
How long does domestic shipping take?
-Domestic shipping takes an average of 3-5 business days to arrive.
How long does international shipping take?
- International shipping takes an average of 6-12 business days to arrive.
How do I track my order?
-We will send you an email confirmation when your order has been shipped, including your tracking number.
How do I change my order?
Use our contact FORM.